Fulfillment operations Manager
📍 Raleigh, NC
💼 Full-time
About ChicknLegs
ChicknLegs is on a mission to bring fun and crazy moments to athletes everywhere.
We're the fastest-growing running brand in America — and have been featured in the Inc. 5000 Fastest-Growing Companies in America the past two years!
You can find our products at ChicknLegs.com, where we ship worldwide, in 1,000+ retailers nationwide, and in select retail stores abroad.
ChicknLegs values:
✔ FAST: Decide today, fix tomorrow
✔ FUN: Take work seriously, not ourselves
✔ SCRAPPY: Do more with less
✔ COMMUNITY: We run together
✔ NO EGO: Best idea wins
✔ SAY YES: Down for anything
The Role
We're looking for an experienced, hands-on Fulfillment Operations Manager to lead our warehouse and fulfillment operations as ChicknLegs continues to grow.
In this role, you'll oversee daily operations, develop high-performing teams, and implement the processes, systems, and performance metrics needed to support our rapid growth. We're looking for someone who thrives in a fast-paced environment, leads by example, and is just as comfortable on the warehouse floor as they are analyzing data and driving improvements.
Reporting to the Head of Operations, you'll own day-to-day execution while helping build a scalable, efficient operation that consistently delivers an exceptional customer experience.
What You'll Do
Warehouse + Fulfillment operations
- Oversee daily warehouse operations, including receiving, put-away, inventory control, picking, packing, shipping, and returns.
- Ensure orders are fulfilled accurately, efficiently, and on time while maintaining high standards for quality and customer satisfaction.
- Manage labor planning, staffing, scheduling, and resource allocation to meet operational demands, including seasonal peaks and promotional periods.
- Establish and maintain standards for warehouse safety, organization, productivity, and operational efficiency.
- Identify and resolve operational challenges proactively, minimizing disruptions and preventing recurring issues.
- Manage relationships with shipping carriers and warehouse-related vendors to support service levels and operational efficiency.
Team Leadership + Development
- Lead, coach, and develop warehouse supervisors, team leads, and associates, creating a culture of accountability, collaboration, and continuous improvement.
- Establish clear performance expectations, provide consistent feedback, and recognize individual and team contributions.
- Build leadership capabilities within the warehouse team, developing employees who can take on greater responsibility as the company grows.
- Support the team through operational changes, new systems, and evolving processes with clear communication and thoughtful leadership.
- Foster a positive, engaged, and high-performing work environment where employees feel valued, supported, and empowered to succeed.
operational Performance + Reporting
- Develop, implement, and maintain key performance indicators (KPIs) to measure warehouse productivity, efficiency, accuracy, and cost.
- Build and manage operational dashboards and reporting tools to track metrics such as order accuracy, on-time shipping, throughput, labor productivity, inventory accuracy, and cost per order.
- Analyze operational data to identify trends, uncover inefficiencies, and drive informed decision-making.
- Establish regular performance reviews and team meetings to communicate priorities, address challenges, and maintain accountability.
- Provide clear, actionable reporting and recommendations to the Head of Operations and leadership team.
Process Improvement & Systems
- Evaluate existing warehouse workflows, identify opportunities for improvement, and implement scalable solutions.
- Take ownership of warehouse management systems (WMS), ensuring effective utilization, data accuracy, and continuous optimization.
- Lead initiatives to improve productivity, reduce errors, eliminate waste, and increase operational capacity.
- Develop, document, and maintain standard operating procedures (SOPs) and training materials to ensure consistency across warehouse operations.
- Support the implementation of new technologies, systems, automation, and operational improvements as the business scales.
- Apply continuous improvement principles to build sustainable processes that support long-term growth.
Cross-Functional Collaboration + Growth Planning
- Partner with Supply Chain, Customer Experience, Finance, Sales, and other departments to align warehouse operations with business needs.
- Collaborate on inventory planning, product launches, promotional activities, and demand forecasting to ensure operational readiness.
- Communicate warehouse capabilities, constraints, and opportunities to support effective planning and decision-making.
- Partner with the Head of Operations to evaluate warehouse capacity, staffing needs, equipment, layout, and infrastructure requirements.
- Contribute to the development of scalable operational processes and systems that support ChicknLegs' continued expansion.
Qualifications
Required Qualifications
- 5+ years of experience in warehouse, distribution, or fulfillment operations, including at least 3 years of experience leading supervisors and frontline teams.
- Demonstrated success managing high-volume warehouse operations and improving operational performance.
- Experience leading teams through organizational growth, operational changes, system implementations, or process improvements.
- Strong understanding of warehouse performance metrics, with the ability to develop reports, analyze data, and translate insights into actionable improvements.
- Hands-on experience with warehouse management systems (WMS) and the ability to quickly learn and optimize new technologies.
- Proven ability to identify operational inefficiencies, implement process improvements, and deliver measurable results.
- Strong people leadership skills, with a demonstrated ability to coach, develop, and motivate teams.
- Excellent organizational, problem-solving, and communication skills.
- Ability to balance day-to-day operational demands with longer-term planning and improvement initiatives.
- A hands-on, solutions-oriented leadership approach and willingness to be actively involved in warehouse operations.
Preferred Qualifications
- Experience in a high-growth company, particularly within e-commerce, consumer products, or direct-to-consumer fulfillment.
- Experience with ShipHero or similar warehouse management systems.
- Advanced proficiency in Excel or Google Sheets and experience with reporting or business intelligence tools.
- Experience with warehouse automation, system implementations, facility layout optimization, or capacity planning.
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
- Bachelor's degree in Supply Chain Management, Operations, Business Administration, or a related field, or equivalent professional experience.
- ChicknLegs super fan — duh
If you don’t meet every single qualification but are excited about this role, we still encourage you to apply.
Culture + Personality
✔ You're an operator
✔ You naturally create structure
✔ You're analytically curious
✔ You notice what others miss
✔ You think ahead
✔ You use data to make decisions
✔ You take ownership
✔ You're organized + close loops
✔ You're comfortable challenging assumptions
✔ You communicate clearly + directly
✔ You’re adaptable + resourceful
Benefits + Perks
✔ Competitive salary
✔ Medical, dental, and vision benefits
✔ Paid time off: vacation, sick time, and holidays
✔ Paid parental leave
✔ Simple IRA with match
✔ Educational assistance plan
✔ Flexible schedule
✔ Free snacks and bevvies to keep you going
✔ Opportunities for professional growth and development
✔ Company events, team outings, and culture initiatives
✔ A supportive, people-first work environment
Equal opportunity Employer
ChicknLegs is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
